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• Performs and manages 3D body composition scans for members
• Reviews scan results and helps members understand their progress
• Conducts regular client progress check-ins
• Follows up with new members after they begin their program
• Helps guide new clients through the onboarding process
• Communicates with clients by phone, text, email, and in person
• Checks in with members who have missed workouts or become less active
• Helps keep clients accountable to their fitness goals
• Identifies members who may be struggling with consistency, motivation, or engagement
• Works with trainers and coaches to address client needs
• Coordinates appointments, assessments, body scans, and follow-ups
• Maintains accurate client notes, progress information, and communication records
• Celebrates client milestones, achievements, and transformations
• Helps resolve member questions, concerns, and service issues
• Builds strong relationships with members throughout their fitness journey
• Monitors member engagement and helps reduce cancellations
• Conducts retention and re-engagement follow-up
• Reaches out to members who may be at risk of leaving
• Helps reconnect inactive members with the program
• Supports membership renewals and continued participation
• Supports fitness challenges, accountability programs, events, and member initiatives

We're looking for someone who is organized, personable, dependable, professional, and comfortable communicating with people.

The right Client Success Manager should be able to build strong relationships while also holding clients accountable, following up with members, discussing progress, solving problems, tracking results, staying organized, and taking ownership of the overall client experience.

The General Manager is responsible for leading the overall operation and performance of a Supreme Body Training location.

What a General Manager Does

• Leads and manages the Supreme Body Training team
• Oversees daily gym and facility operations
• Coaches, develops, and holds staff members accountable
• Helps recruit, interview, onboard, and train new team members
• Creates and manages employee schedules
• Makes sure staff members understand their roles and responsibilities
• Monitors the overall member and client experience
• Works closely with the Client Success Team on retention and member engagement
• Helps maintain strong communication between trainers, staff, and clients
• Oversees sales activity and helps the team reach company goals
• Reviews performance numbers and key business results
• Helps improve membership retention and client satisfaction
• Addresses employee and client concerns when necessary
• Makes sure company systems, procedures, and standards are followed
• Maintains a professional, organized, clean, and welcoming facility
• Leads staff meetings and team communication
• Helps develop future leaders within the company
• Supports fitness challenges, community events, promotions, and special programs
• Identifies problems and takes action to create solutions
• Takes ownership of the overall success and performance of the location

The Assistant Manager works directly with the General Manager to help manage the day-to-day operations of Supreme Body Training.

This position is designed for someone who is ready to take on leadership responsibilities, support the team, solve problems, and develop the skills needed to eventually manage a location.

What an Assistant Manager Does

• Supports the General Manager with daily operations
• Helps supervise and support team members
• Assists with staff scheduling and coverage
• Helps train and onboard new employees